Privacy and Cookies Policy

At Journeys With Purpose Ltd, we are committed to protecting the privacy of our guests as well as visitors to our website. This policy explains how we collect information, what we use it for and your rights to control our use of your information. It reflects our obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies in connection with our website, social media pages and all our printed and electronic communications.

If you no longer want to receive marketing communications from us or wish to change how we contact you at any time, please email connect@journeyswithpurpose.org.

Reference in this policy to “we”, “us” or “our” refers to Journeys with Purpose Ltd, 1st Floor, Sackville House, 143–149 Fenchurch Street, London EC3M 6BL. We are the data controller of the personal information described in this policy and are registered with the Information Commissioner’s Office. Our registration reference is ZA822023.

1. What information we collect

We collect information you provide to us, which includes data you give when enquiring about or booking a journey, donating to our work or communicating with us in other ways. It can include:

• your name
• address
• phone number
• email address
• date of birth
• passport or travel document details, where needed to arrange your journey
• dietary, medical and accessibility information you provide so that we can deliver your journey safely and suitably (this is special category data and we take particular care with it)
• credit/debit card details (note that we never store card data)
• other such personal information as might be necessary to assess an application for, or to arrange, a journey.

If you choose not to disclose requested information, we may not be able to provide you with certain services.

If you work for us as a volunteer, contractor or member of staff then we may collect additional information about you (eg emergency contact details, medical conditions). This information is retained for legal reasons, to protect us (including in the event of an insurance or legal claim) and for safeguarding purposes. We take extra care to ensure sensitive personal data (such as health information) is protected.

You do not need to disclose any personal information to simply browse our site.

2. How your personal information is used

We only use personal information where the law allows us to. Most commonly, we use it:

• to enter into, or perform, a contract with you – handling your enquiry, arranging and delivering your journey, and processing payments;
• to comply with a legal duty – including our obligations under the Package Travel and Linked Travel Arrangements Regulations 2018 and tax and accounting law;
• to protect your vital interests – for example, sharing medical information in an emergency;
• with your consent – for example, email marketing (see section 3); and
• for our legitimate business interests, where these are not overridden by your rights and interests.

Our legitimate business interests include the following:

• enhancing, modifying, personalising or otherwise improving our services and communications to guests and supporters
• identifying and preventing fraud
• enhancing the security of our network and information systems
• better understanding how people interact with our website
• providing communications which we think will be of interest to you

We may carry out research and analysis on our stakeholders’ data to help us better understand them, improve the relevance and effectiveness of our marketing, and provide a better service. We may also occasionally use publicly available information about individuals, such as media reports or information on Companies House about business interests, to inform our communication. However, we would much rather talk to you than Google you!

We may aggregate and anonymise personal data before we analyse it so that it can no longer be linked to an identifiable person.

Where we use your health, dietary or accessibility information to arrange your journey, we do so with your explicit consent, collect only what is genuinely necessary, and share it only with those who need it to deliver your journey safely.

3. Marketing information by email

When providing us with email information via our website, you will be given the option to opt-in to receive marketing communications from us. Where you agree, we may send you our regular ‘Field Notes’ e-newsletter and other occasional emails about journeys, events, or news. You can object or unsubscribe to receiving marketing emails from us at any time, using the unsubscribe link in any email or by emailing us at connect@journeyswithpurpose.org.

4. Telephone

We do not make marketing calls at any time. You may receive other types of telephone calls from us which are administrative or in response to a request from you for information, such as regarding your application to join a journey.

5. Who do we share information with?

We will never sell or rent your personal information to other organisations. We share personal information in the following circumstances:

• With the in-destination partners who deliver your journey. To arrange and deliver your journey we share relevant details (such as your name, itinerary, and any dietary, medical or accessibility needs) with the destination management companies, accommodation providers, guides, conservation hosts and transport providers involved in your journey – on a need-to-know basis, limited to what each partner requires to deliver their part of the journey safely.
• With companies that provide services on our behalf – for example our IT and marketing platforms, payment processors, finance support, and auditors or advisors.
• With insurers, brokers and legal advisers, where relevant to a booking, claim or dispute.
• Where required by law – for purposes such as national security, taxation and criminal investigations – or to enforce our Terms and Conditions, or to protect and defend the rights, property or personal safety of Journeys with Purpose, our website or our visitors.
• If we merge with another organisation to form a new entity, information may be transferred to the new entity.

6. International transfers

Because our journeys take place around the world, delivering your journey necessarily involves sending relevant details to partners in your destination country, which may be outside the UK. Where we do this, we rely on one of the following under UK GDPR: the destination is covered by UK adequacy regulations (including the European Economic Area); appropriate safeguards such as the UK International Data Transfer Agreement are in place with the partner; or the transfer is necessary to perform our contract with you – for example, providing your details to the lodge or guide delivering part of your itinerary – or to protect your vital interests in an emergency.

7. Storing your information

We are based in the UK and store our data in the UK or with providers in countries or on terms which meet UK data protection standards. Any personal information you supply to us will not be retained for longer than necessary for the purposes it was collected for, or as required by law. If you ask us to stop sending you marketing emails we will stop storing your email for that purpose but we will keep a record of your preference on a ‘do not contact’ list as required by the Privacy and Electronic Communications Regulations.

We regularly review what information we hold and delete any that is no longer required.

8. Your right to control your data

You have legal rights over your data under UK GDPR, which include:

• the right to be informed about how your data is used (which this policy fulfils)
• the right for confirmation as to whether or not we hold your personal data, and to obtain a copy of it (called a Subject Access Request, see section 10 below)
• the right to have inaccurate data corrected and incomplete data completed
• the right to have your data erased, except where it is necessary for us to continue to use the data for a lawful reason
• the right to restrict our processing of your data in certain circumstances
• the right to object to our processing of your data, including an absolute right to object to direct marketing at any time
• the right to receive your data in a structured, commonly used electronic format where we hold it either on the basis of your consent or for the performance of a contract
• the right to withdraw consent at any time, where our processing is based on your consent.

To exercise any of these rights, contact us at connect@journeyswithpurpose.org. If you are dissatisfied with our response, you also have the right to complain to the Information Commissioner’s Office (see section 15).

9. Users under the age of 16

If you are under 16, please ensure you obtain your parent/guardian’s permission before sending any personal information to any website. We will not knowingly accept personal information or orders for goods from persons under the age of 16.

10. Access to your own information

You can contact us at any time to access, change or update the details we hold on you. You can obtain a copy of your record, known as a Subject Access Request, free of charge. However, we may charge a fee if a Request is manifestly unfounded or excessive, particularly if it is repetitive.

We will of course ask you to confirm your identity. If you would like to access the personal data held on you by Journeys with Purpose, please apply in writing to:

Data Protection Lead, Journeys With Purpose Ltd – connect@journeyswithpurpose.org

We must provide you the information without delay and at the latest within one month of receipt. We may extend the period of compliance by a further two months where requests are complex or numerous. If this is the case, we will inform you within one month of the receipt of the request and explain why the extension is necessary.

11. Other websites

Our website and social media pages contain hyperlinks to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies. Please email us at connect@journeyswithpurpose.org if a link is not working. When purchasing goods or services from any of the companies to which the Journeys with Purpose site links, you are forming a contract with the company(s) concerned, not with Journeys with Purpose.

12. Using our social media pages

While this policy covers our privacy practices and how we will use any information collected from our website and social media pages, it doesn’t cover how providers of social media websites will use your information. Please refer to the social media site’s privacy policies before adding any content to our social media pages. Make use of the social media site privacy settings and reporting mechanisms to control the way that your information is handled.

13. Security

We have security measures in place to protect against the loss, misuse and alteration of personal information under our control, and we use industry standard methods to prevent this. However, no method of transmission over the internet is completely secure, and whilst we do our best to protect your information, we cannot guarantee its security whilst you are transferring information across the internet.

14. Cookies

As most websites do, ours uses cookies to help provide our visitors with the best experience we can. Cookies are small files that are placed on your device when you browse websites.

We use cookies to help us to:

• Remember your settings during and between visits
• Improve the speed/security of our site
• Allow you to share pages with social networking sites
• Continuously improve our website for you
• Make our marketing more efficient

Your consent to cookies

Essential cookies, which are necessary for the website to function, are used on the basis of our legitimate interests. For all other cookies — such as analytics and marketing cookies – we ask for your consent through our cookie banner when you first visit our site. You can change your preferences or withdraw your consent at any time using the cookie icon displayed on our website, which allows you to reopen your cookie settings.

How long do cookies last?

When a web server sends a cookie, it asks your browser to keep that particular cookie until a certain date and time. These can be: a date in the future; when you close your browser (known as a Session Cookie); or a date in the past.

Site improvement cookies

Occasionally we will test new designs or site features on our website. We may do this by showing slightly different versions of our website to different people and then anonymously monitoring how our site visitors respond to these different versions. This will ultimately help us to provide you with a better website.

Anonymous visitor statistic cookies

We use cookies to analyse visitor statistics such as how many people have visited our website, what type of technology they are using, how long they spent on the site, what pages they looked at, etc. This helps us to continuously improve our website. With the use of Google Analytics, we are also able to find out, on an anonymous basis, from which search engine visitors reached our site and whether they have visited before. This helps us to continue to develop our service for you.

Third party functions

Our site includes functionality provided by third parties, for example embedded YouTube videos. These third party functions will also use cookies and disabling these cookies will likely break the functions offered by these third parties.

Social networking site cookies

So you can easily “Share” or “Like” our content on social networking sites, we have sharing buttons on our site. The privacy implications on this will vary from site to site and will be dependent on the privacy settings you have chosen on these particular sites.

Turning cookies off

You can manage your cookie preferences through our cookie banner and settings, and you can also turn cookies off by adjusting the settings on your browser to stop it from accepting cookies. Please do be aware that, in doing so, you will likely affect the functionality of our website.

15. Complaints

If you are dissatisfied with our use of your personal data, you can complain by email, FAO Data Protection Lead, via connect@journeyswithpurpose.org. If you are not happy with our response or consider that your data protection or privacy rights have been infringed, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

16. Changes to Privacy and Cookie Policy

Any changes or updates to this policy will be placed on our website, and where changes are significant we will take reasonable steps to bring them to your attention. Please check this page from time to time for the latest version.

This Privacy and Cookie Policy was last updated: August 2026